Contact Us



278 Burnley Street, Richmond VIC 3121, Australia.




03-9429 1223

Monday - Friday
8.30am - 3.30pm
10.00am - 1.00

Frequently Asked Questions

Answer:  It is dependent on the type of stone you are attempting to work with. The natural stone surfaces in your home can be protected from stains by applying a sealant. Sealants that can be penetrated do not provide a barrier that is completely impenetrable. They do, however, allow for additional response time in the event of a spill. If you let the spill rest for a sufficient amount of time, it will ultimately begin to seep into the natural stone surface, which will cause it to get stained. Additionally, sealing natural stone will not protect it from harm caused by etching. Spills of acidic substances, such as wine, vinegar, urine, and other similar substances, will cause the surface of the stone to burn and etch. Spills involving acids need to be cleaned up as soon as possible to avoid further damage. 


If the surface of the natural stone has been scratched, then washing it won’t be enough to bring back its original appearance. Because natural stone is a product that is porous, once stains and other impurities have pierced the stone, it will not be possible to erase these faults through cleaning. In the same vein, if the surface of the stone has been etched, also known as burnt, then cleaning it won’t have any effect. In either of these scenarios, the stone needs to be honed or polished in order to get its shine back. This is necessary in order to restore the stone’s beauty. 


Despite the fact that engineered quartz stone is praised for its eye-catching beauty, low maintenance requirements, and long lifespan, even the most trustworthy and sturdy materials are subject to wear and tear with time. When anything like this occurs, stone restoration is necessary in order to return the surface of your quartz stone to its initial condition. 

The following is a list of the most important information or observable signs that one should search for. 

  • If the surface of your quartz stone has chips and cracks, you may want to consider replacing it. 
  • There are some substances or stains that are hard to get rid of. 
  • Your quartz benchtop is losing some of its brilliance, which is unfortunate. 
  • It no longer possesses its original tint or allure. 


Until now, repairing or restoring engineered quartz surfaces have been a huge challenge! Our Professional restoration team created the EQ Renew Engineered Quartz Restoration And Care System to help stonemasons, builders, tilers, and restoration organisations save time and money by avoiding replacements. EQ Renew does it all, from seam polishing to scratch removal, surface honing to surface polishing… we have it all for professionals. 


Yes, we do! You might already be aware of this, but stone repair and restoration contractors are not universally proficient in doing so. Granite is a tough material to work with compared to marble and the majority of other natural stones. Cleaning, polishing, sealing, repairing, restoring, and maintaining granite are just some of the services that we offer for this material. Send an email to enquiries@stonedoctor.com.au or give us a call at +613 9429 1223 to speak with a member of our team of stone care experts about the information that you seek. 

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